Privacy Policy of Casinova

To offer an efficient, secure, and optimized service, the Casinova platform needs to collect and process various types of personal information, which may be provided directly by the user or collected automatically during interaction with the site.

Identification and contact data

This category includes all information voluntarily provided by the user when registering an account, subscribing to our informational services, or sending assistance requests. Such data may include first name, last name, date of birth (necessary for age verification), email address, and phone number.

Usage and browsing data

While browsing our platform, computer systems automatically acquire certain data related to how the user interacts with the site's pages. This information includes web pages visited, time spent on each section, links clicked, internal navigation flows, and search terms used within the portal.

Device data

We collect specific details relating to the electronic device used to access the Casinova platform. This data includes the Internet Protocol (IP) address, the type of internet browser and its version, the installed operating system, the unique device identifier, and settings related to time zone and display language.

Transaction data and support communications

In the event that the user makes transactions on the platform (where applicable) or contacts our customer support service, we will keep a chronological record of the operations performed, the requests submitted, and the textual content of the communications exchanged with our support staff, in order to ensure problem resolution and quality control.

The Casinova platform processes users' personal data exclusively in the presence of at least one of the following legal bases established by current regulations:

Performance of a contract: processing is necessary to fulfill contractual obligations arising from the acceptance of the Terms of Use and to provide the services requested by the user.

Legitimate interest: processing is aimed at improving site security, optimizing the platform's technical performance, preventing fraudulent activities, and conducting internal market analysis.

Consent of the data subject: the user has given their explicit consent for specific purposes, such as sending direct marketing communications or installing profiling cookies.

Legal obligation: processing is imposed by national or international regulations to which the data controller is subject, including laws on anti-money laundering and combating illicit activities.

The data collected by Casinova are used for well-defined purposes strictly limited to the portal's operational activities. The main purposes include the activation and technical management of the user account, verification of identity and age requirements, provision of timely and effective customer support service, sending essential service notifications, and personalization of proposed content.

Furthermore, statistical and technical data are used to conduct internal analyses aimed at understanding the effectiveness of the site layout, diagnosing any technical loading issues, and optimizing overall cybersecurity, protecting the infrastructure from cyber attacks or unauthorized access attempts.

The Casinova platform retains users' personal data only for the time strictly necessary to achieve the purposes for which they were collected, or to comply with specific legal obligations. Data related to account management are kept active for the entire duration of the contractual relationship with the user.

In case of account closure or prolonged inactivity, personal data will be securely deleted or transformed into an anonymous and irreversible form, except in cases where further retention is required by fiscal, legal, or judicial obligations, or for the protection of Casinova's rights in litigation.

Users' personal data are not sold, rented, or transferred to third parties for commercial purposes or independent marketing. Data communication may occur exclusively to trusted service providers and technical partners acting as data processors and operating on the basis of strict contractual instructions. Such entities include server hosting service providers, IT maintenance companies, legal consultants, and web analytics tool providers.

Data may also be communicated to judicial authorities, police forces, or other competent regulatory bodies if there is an explicit legal obligation or a binding order that the platform must comply with.

Personal data collected by Casinova are processed and stored primarily within the European Economic Area (EEA). Should it become necessary for technical or operational reasons related to the use of cloud infrastructure or external technology providers to transfer such information to countries outside the EEA, the platform ensures the adoption of adequate safeguards.

Such transfers will only occur to countries recognized by the European Commission as offering an adequate level of protection, or through the signing of approved Standard Contractual Clauses, aimed at ensuring that the data security level remains equivalent to the European one.

To protect users' personal data from unauthorized access, alteration, unlawful disclosure, or accidental destruction, Casinova implements a series of rigorous technical and organizational security measures. We use standard encryption protocols for data transmission (such as SSL/TLS protocol), advanced firewall systems, physical and digital access controls limited exclusively to authorized personnel, and periodic data backup procedures.

However, it should be noted that no internet transmission or electronic storage system can be guaranteed to be one hundred percent secure; therefore, while making every reasonable commercial and technical effort to protect data, the platform cannot provide an absolute security guarantee against every possible cyber breach.

In accordance with the current data protection regulatory framework, users browsing and using the Casinova platform have a series of specific rights that they can exercise at any time and free of charge:

Right of access: obtain confirmation as to whether or not personal data are being processed and receive a copy thereof.

Right to rectification: request the correction of inaccurate information or the completion of incomplete data.

Right to erasure (right to be forgotten): request the permanent removal of their personal data, provided that the legal conditions are met.

Right to restriction: request temporary suspension of data processing in specific cases of dispute.

Right to portability: receive one's data in a structured, commonly used, and machine-readable format.

Right to object: object at any time to data processing carried out on the basis of the legitimate interest of the data controller.

To exercise your rights, request clarifications regarding this notice, or send reports related to the processing of personal data, the user can send a formal communication to our dedicated privacy team. The official contact channel for all confidentiality matters is the following email address:

casinova_support@gmail.com

Every request received will be promptly processed and will receive a response within the terms provided by current regulations, after verifying the identity of the applicant to avoid unauthorized disclosure.

This Privacy Policy may be subject to periodic revisions due to the introduction of new platform features, technological evolution, or changes in the relevant regulatory landscape. All changes will take effect as soon as they are published on this page, with the update of the revision date. Users are advised to regularly check the Privacy Policy to stay constantly informed about how Casinova collects and protects personal information.