Responsible Gambling Policy of Casinova

Participation in the activities on the Casinova platform is strictly prohibited for individuals under 18 years of age. This limit represents an absolute legal and operational requirement. During the account registration phase and at subsequent control moments, the platform requires the entry of personal data and reserves the right to conduct formal checks by requesting valid identity documents.

If the user does not provide the required documentation or if false data or data referring to a minor is found, the account will be immediately suspended and any activity interrupted without notice.

The psychological and economic well-being of users is at the center of Casinova's operational values. We believe that a conscious player can only derive a positive experience from online entertainment if they maintain full control of their actions.

Our policy is based on the principle of information transparency: users must be fully informed about the odds, the real costs of the service, and the fact that the outcome of certain games or activities is based on random algorithms, without any guarantee of economic return or constant winnings. Gambling should never be seen as an alternative source of income or as a way to solve personal or family financial difficulties.

To concretely support its users, Casinova provides a series of advanced and independently configurable technical tools within the personal area, aimed at promoting responsible management of time and money spent on the platform.

Deposit and loss limits

The platform allows setting financial deposit limits on a daily, weekly, or monthly basis. Once the maximum threshold set by the user is reached, the system will automatically block any further top-up attempts until the end of the set time period. Similarly, it is possible to configure maximum limits for net monetary loss calculated on gaming sessions, helping the user not to exceed the budget they have previously decided to dedicate to entertainment.

Session limits and time monitoring

Time is a crucial factor in the development of unhealthy habits. Casinova implements a session warning and limitation feature that allows the user to pre-define the maximum number of continuous minutes or hours to spend on the site. When the time limit expires, the system displays a clear notification message and, if configured, automatically logs out of the account, inviting the user to take a break.

Temporary break and self-exclusion

In cases where a user feels the need to completely detach from the platform's activities, two interruption options are available:

Cooling-off period: a temporary account block lasting a few days or weeks (e.g., 24 hours, 7 days, 30 days), during which access or financial transactions will not be possible.

Self-exclusion: a formal and extended procedure (which can range from six months to indefinite periods) that totally inhibits access to services. During the self-exclusion period, the account cannot be reactivated for any reason, and the platform will cease sending any informational communications.

Permanent account closure

In addition to temporary suspension systems, the user always retains the right to request the permanent closure of their personal account for reasons related to problematic gambling. This operation is permanent and involves the immediate cessation of all services associated with the profile, preventing subsequent reopening or the creation of new accounts linked to the same personal identity.

It is of fundamental importance to be able to promptly recognize the first signs of at-risk behavior. We invite users to regularly evaluate their habits by asking themselves some self-control questions:

Do you sometimes neglect work, study, or relationships to dedicate yourself to gambling?

Do you try to immediately recover losses by placing new bets?

Have you ever taken out loans or used money intended for essential expenses to gamble?

Do you gamble when you feel sad, stressed, or to escape daily problems?

Do you tend to hide or lie about the real time or money you spend online?

If the answer to one or more of these questions is affirmative, there may be a problem with addiction. To maintain control, we recommend always setting a strict budget before starting, considering the money spent as the cost of entertainment, and never exceeding the pre-set time limits.

Should the user believe that their gambling activity is becoming problematic or negatively affecting their life, Casinova strongly advises seeking external specialist assistance. There are numerous independent organizations, non-profit associations, and national health services that offer free, confidential, and professional counseling for the treatment of pathological gambling.

We invite users in difficulty to consult the local medical assistance services or the dedicated helplines for addictions active in their country of residence to receive a support path guided by industry professionals.

The safety of minors in the home environment requires active collaboration between the platform and users. If you use computers, tablets, or smartphones shared with children or adolescents, Casinova strongly recommends adopting the following precautions:

Never leave the device unattended when your session on the site is active.

Do not use the auto-fill or password-saving features for your gaming account.

Install parental control software and web filtering to block access to adult gaming and entertainment sites for minors under 18.

Keep payment card details and login credentials in a safe place, inaccessible to minors.

Casinova is committed to training its customer support staff to identify behaviors that indicate potential gambling-related problems. We constantly monitor support interactions to detect expressions of extreme frustration, compulsive requests, or indicators of psychological and economic distress, intervening where appropriate by sending information on responsible gaming and suggesting the use of our protection tools.

This Responsible Gaming Policy is regularly reviewed and updated to reflect international best practices in consumer protection and to comply with any regulatory changes in the field of secure digital entertainment. Users are invited to reread this section periodically to be aware of the new protection tools made available by the platform.